In the face of uncertainty, it’s hard to know where to turn for help. Rest assured - we’re here for you. We remain focused on the health and safety of our employees and our communities, as well as our commitment to you, our customers, to provide uninterrupted service. We appreciate your patience during this time as our Customer Service professionals are working hard to answer your calls. Please understand we are experiencing higher than normal call volumes, and therefore hold times may be excessive.
COVID-19 Frequently Asked Questions
In an effort to assist our customers who have been unable to reach us, we have created a list of our most frequently asked COVID-19 questions.
Are you offering payment assistance for people affected by COVID-19?
We’re here to help and have several options available if you have been impacted by COVID-19. If you feel you may be unable to make your payment before the due date, please allow us to explore all possible solutions that work best for your current situation.
To inquire about a possible payment deferral or extension, please contact our Customer Service Department by calling 1-800-456-6622, Monday - Friday 7am to 7pm and Saturday 9am to 2pm CT. As a reminder, we hope you will remain patient with us, as our wait times will be longer than usual.
Some registered users can inquire about payment assistance by contacting us through our new Secure Contact Form. If you haven’t already enrolled for online access to our website, we encourage you to click here to register your account and to check out our other self-service options.
Thank you for being a loyal NMAC customer.