Thursday Apr 24, 2014

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Phone:

Customer Relations: 800.456.6622

Lease Customer Network: 800.778.4211

Physical Damage/Total Loss: 800.777.7525

Consumer Collections: 800.777.6116

Loss Recovery: 800.777.6700

Customer Relations

NMAC P.O. Box 660360 Dallas, TX 75266-0360

Physical Address for Overnight Mail

NMAC 8900 Freeport Parkway Irving, TX 75063

Account Payoff

NMAC P.O. Box 660364 Dallas, TX 75266-0364 Attn: Payoff Department

Lease Early Termination Payment

NMAC P.O. Box 660604 Dallas, TX 75266-0604

SignatureDIRECTPAY® - Enrollments and Cancellations

NMAC P.O. Box 650424 Dallas, TX 75265-0424 Attn: SignatureDIRECTPAY®

Physical Damage

NMAC P.O. Box 660672 Dallas, TX 75266-0672 Attn: Physical Damage

Insurance Total Loss NMAC P.O. Box 660577 Dallas, TX 75266-0577 Attn: Total Loss

Principal Payment Address

NMAC P.O. Box 660577 Dallas, TX 75266-0577

NMAC is obligated to report any payment received 30 days past your due date.

Yes, for qualified accounts. If your account is current and you have not previously changed the due date, you can request a due date change. Call Customer Relations at 800.456.6622 to see if your account qualifies for a due date change.

Note for customers with Recurring Payment: Once your due date has been changed, you can change your recurring payment schedule.

Yes, for qualified accounts. Contact Customer Relations at 800.456.6622 to see if your account qualifies. Please be aware that the maturity date on the account will be extended by the additional month. This may cause additional interest to accrue on the account and impact the amount of the final payment due.

Note for customers with Recurring Payment: You will need to change or cancel your recurring payment schedule.

There are many ways to change the address on your account:

1. Update it online by clicking on the Customer Information under My Profile

2. Include it on the back of the remittance portion of your monthly paper billing statement

3. Call Customer Relations at 800.456.6622

Yes. The co-buyer can request monthly statements by calling Customer Relations at 800.456.6622.

To make principal payments to your account, please send your payment to:

NMAC P.O. Box 660577 Dallas, TX 75266-0577

NMAC is automatically authorized to discuss account information with the people who signed the contract.

In order for NMAC to discuss account information with a third party, expressed permission must be provided to NMAC by the buyer or co-buyer on the account.

To authorize NMAC to discuss the account with a third party, either:

Download the form by clicking on Help and entering the FORMS & DOCS page to select the form

Call Customer Relations at 800.456.6622

You may need to register additional accounts for online access.

Follow these steps to add another account:

1. Click on the Accounts tab.

2. Look for the option to manage your other accounts online and select Add a Vehicle.

3. Follow the instructions on the page to finish adding your account.

Note - You are not authorized to add an account to your profile unless your name and SSN are on the NMAC account.

Please follow the steps below to enroll in recurring payments

Click the Payments tab and select Recurring Payments on the right side of your screen. If you have not set up a Bank Account for Recurring Payments, the Add a Bank Account screen will appear.

Enter your bank account information.Once you have completed this step you will see two buttons - Add Another Bank Account or SetUp Recurring Payment.

If you have entered the account you wish to use for Recurring Payments, click on the Set Up Recurring Payment button to schedule when you want the recurring payments to start and end

You will receive an email confirming your enrollment.

Please review the important information below regarding enrollment in recurring payments:

· If your monthly payment amount changes due to an address change or other contractual change, you must update your recurring payment amount in order for the correct amount to be debited from your bank account.

· If you request a payment deferral on your account (including FEMA), you must cancel your recurring payment schedule prior to submitting your signed form to NMAC (otherwise the payments will continue to be debited). Once the deferral period is over, you will need to reactivate your recurring payment schedule.

· If you request a due date change on your account, you must also change your recurring payment schedule. Otherwise, payments will continue to be debited on the current draft date.

· If you payoff your account prior to the maturity date, you must cancel your recurring payments to prevent future debits to your bank account.

Bank Account

Bank account(s) to use, displayed in a drop-down box by bank account nickname.

Payment Date

The payment date defaults to your due date, with the option to select +/- 8 days from that date. If you are paid ahead, you may choose the first available draft date or delay your enrollment until a couple of days before your next due date.

Effective Period

The Effective Period defaults to a minimum of 3 payments and can be set to the number of payments remaining on the NMAC account.

Yes. You can indicate an additional amount ($1 minimum) with your recurring payment by checking the Additional Amount box and indicating the amount you wish to have withdrawn in addition to your monthly payment.

If in the future you decide that you do not want additional amounts withdrawn, you will have to remove it from your recurring payment amount before your next recurring payment is submitted for processing. Please review the payment processing timeframes for more information.

You can make payments using checking accounts and certain types of savings accounts from financial institutions that conduct business in United States dollars only.

Most financial institutions such as banks, credit unions and savings and loan institutions should allow you to make payments online. If you are unsure, check with your financial institution to find out if you can sign up for online payments.

NMAC does not charge a fee for using recurring payments. Your financial institution may assess a fee in connection with processing online transactions on your bank accounts

In most cases, recurring payments will no longer be debited from your bank account once you have paid off your account. If a recurring payment is processed after the payoff date, you may be entitled to a refund to the extent your account is overpaid.

Pending-NMAC is preparing to draft your bank.

Processed-NMAC has drafted your bank

Cancelled-Either you or NMAC has cancelled the draft. This may happen if your account has been closed and you have reached the end of your term or your account is in a particular status.

To allow for processing time, recurring payments cannot be scheduled more than 8 days prior or after your original due date.

Yes. Each person on the account can set up recurring payments and view limited information about the other person's recurring payment, but cannot modify or cancel the other person's recurring payments.

To view the other person's recurring payment schedule:

1. Go to the Payments section

2. Click on View.

3. The recurring payment schedule for the other account holder displays.

To cancel your enrollment in recurring payments:

1. Go to the Payment section and click Cancel

2. You will receive an email confirming your cancellation

You can see how the cancellation will impact your current payment. Click on Payment and select Payment Activity.

Pending - A payment in Pending Status will be cancelled.

Processed - NMAC has already drafted your bank. Payments in Processed Status cannot be cancelled.

Please review the payment processing timeframes for more information. NMAC will not be responsible for any charges assessed by your financial institution on any attempts to collect your payment.

Please follow the steps below to update your bank account(s):

1.Go to the Payment tab and click Bank Accounts.

2.Look next to the payment account you want to update and click Edit/Delete Account

3.Follow the instructions on the page to update your payment account.

4.Before updating bank account information (i.e., routing number or account number) verify when your next recurring payment is scheduled to draft. If your payment date is within 24-48 hours of a bank account or routing number change, the payment will not draft. Please review the payment processing times to see if your updates will be effective before the next payment.

5.You will receive an email confirming your changes/updates.

Please follow the steps below to update your bank account(s):

1. Go to the Payment tab then click Bank Accounts

2. Look next to the payment account you want to update and click Edit/Delete Account

3. Follow the instructions on the page to update your payment account. You will receive an email confirming your update

Changes made to the Bank Account Nickname or Bank Name will be processed immediately and do not require resubmission to your bank for verification.

Changes made to the Account Type, Bank Account Number or Routing Number will require resubmission to your bank for verification and you will have to wait five business days for your financial institution to verify the account before you can use it again.

Before updating bank account information, verify when your next recurring payment is scheduled to draft, to find out if you can update your bank account in a timely manner. Please review the payment processing timeframes for more information.

Bank Account Nickname

The personal name you give to the bank account. If your financial institution requires that your name be submitted for verification, please indicate it in this field. Do not use any special characters such as ampersand (&), asterisk (*), slashes (/), etc.

Bank Name

The business name for your financial institution.

Account Type

Checking or savings accounts only.

Bank Account Number

Enter your bank account number, up to 20 digits long.

Routing Number

Enter your 9 digit bank routing number.

After you have entered at least one payment account, you may submit additional accounts by clicking the Add Another Bank Account button.

If you have only one bank account setup in NMAC's system for recurring payments and you delete that account, your recurring payments will be cancelled.

You can see how the cancellation will impact your current payment. On the Payments tab, select the Payment Activity option.

Pending - Payments in Pending Status will be cancelled. Later, it will appear in the Cancelled Status.

Processed - NMAC has already drafted your bank. Payments in Porcessed Status cannot be cancelled.

Please review the payment processing timeframes for more information. NMAC will not be responsible for any charges assessed by your financial institution on any attempts to collect your payment.

If your payment is returned for any reason, NMAC will re-submit the payment to your financial institution two more times. If the payment is returned after the second attempt, the payment will be reversed off your NMAC account and you may be charged a fee. NMAC will not be responsible for any charges assessed by your financial institution on any attempts to collect your payment.

If we receive three consecutive returned recurring payments, we will automatically cancel your recurring payment service to allow you the opportunity to correct the problem with your bank account.

You may stop the payment by following these steps:

1. Go to the Payments section and click Cancel

2. You will receive an email confirming your cancellation.

It takes two business days from the draft date for your recurring payment to post to your NMAC account. It takes approximately five days after the payment is processed for it to move from the Recurring Payment Activities section to the Transaction History on the Payment Activity page.

Refer to the table below for specific recurring payment processing timeframes:

The draft date falls on a : The payment will be processed :
Sunday, Monday, Tuesday After 2 p.m. CST on Monday. You may edit or cancel the payment for any of these days before 2 p.m. CST on Monday.
Wednesday After 2 p.m. CST on Tuesday. You may edit or cancel the payment before 2 p.m. CST on Tuesday.
Thursday After 2 p.m. CST on Wednesday. You may edit or cancel the payment before 2 p.m. CST on Wednesday.
Friday After 2 p.m. CST on Thursday. You may edit or cancel the payment before 2 p.m. CST on Thursday.
Saturday After 2 p.m. CST on Friday. You may edit or cancel the payment before 2 p.m. CST on Friday.
Bank Holidays The next business day following the bank holiday. You may edit or cancel the payment before 2 p.m. CST the day before the holiday.

Bank holidays include New year's Day, Martin Luther King Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving and Christmas Day.

Go to the Payments section and click Payment Activity.

The Recurring Payment Activities section is specifically for recurring payment transactions. If you are not enrolled in recurring payments, there will not be any activity in these sections.

The Transaction History displays your complete history of payment transactions. For lease accounts, a transaction amount with a negative (-) sign indicates a payment/credit to the account. You are only able to view payment transactions applied to your NMAC account(s).

 Click here to find the address for mailing your payment.

With SignatureDIRECTPAY® you can have your monthly payment drafted from your checking or savings account on your due date at no charge. Just complete the enrollment form and return it to us for processing. We will send a letter of confirmation stating when the first payment will be ready to draft.

LEASING BUYING
Once NMAC has recieved the enrollment form, How many days will it take to setup the SignatureDIRECTPAY® 10 Calendar Days + 5 Business Days 15 Calendar Days
If NMAC recieves my monthly payment and SignatureDIRECTPAY® has been setup, will my bank be drafted for that month's payment? Yes, the payment will draft if the account is paid ahead. No, if the payment is received within at least 6 calendar days of the due date.
Recurring Payment SignatureDIRECTPAY®
Enrollment Method Online at www.nissanfinance.com Paper from completed and mailed to NMAC.
Cost Free Free
Draft Date Flexible Contract due date
Amount Drafted Contracted monthly payment with the option to draft a special amount in addition to the monthly payment Contracted monthly payment
Cancellation Method Online at www.nissanfinance.com Written request or call 800.456.6622
Change Method Online at www.nissanfinance.com Written request or call 800.456.6622

In order to make a one-time, express payment, you may use Visa, MasterCard, Discover, ATM/debit card or an electronic check. In order to initiate ATM/debit card transactions, your financial institution must allow you to use your card without requiring your Personal Identification Number (PIN).

The service provider, BillMatrix, collects a convenience fee for making a payment using this system. States that do not accept credit card payments: California, Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, Minnesota, New York, Oklahoma, and Texas.

To make a one-time payment:

1. Go to Payments and click One-Time Payment

2. You will be directed to the BillMatrix website where you can make your payment

You may use Visa, MasterCard, Discover, ATM/debit card or an electronic check. In order to initiate ATM/debit card transactions, your financial institution must allow you to use your card without requiring your Personal Identification Number (PIN).

The service provider, BillMatrix, collects a convenience fee for making a payment using this system. States that do not accept credit card payments: California, Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, Minnesota, New York, Oklahoma, and Texas.

You can use the BillMatrix automated phone system to make a one-time, express payment by calling 1.800.606.6613.

Please refer below for the payment posting timeframes for BillMatrix payments:

• Payments made before 4:00 p.m. CST will post with the same day's date

• Payments made after 4:00 p.m. CST will post with the next business day's date

• Payments made over the weekend or on a holiday, before or after 4:00 p.m. CST, will post 12:00 p.m. CST the following business day

If you have any questions or concerns about using the BillMatrix payment system, you can contact BillMatrix Customer Service at 800.967.9649 Monday through Friday 7:30 a.m. to 8:00 p.m. CST.

To update your user information, including password, security question/answer and email address:

1. Go to My Profile and click Settings & Preferences

2. Update your information

3. Follow the instructions on the page to update your profile. You will receive an email confirming your update

The User ID cannot be changed.

To update your email notifications preferences:

1. Go to My Profile and click Settings & Preferences

2. Check or uncheck the boxes next to the type of email notifications you want or don’t want to receive by email and click Save Changes to complete the process

1. Click on My Profile and click Customer Information

2. Update your information.

Changes you make online will be visible to you on the next business day.

If you make a change to your address online, please note:

- NMAC will start to mail statements and letters to the new address two business days after the update.

To view your billing statements online, go to the Statements section. Click the drop-down box to select the account you wish to view.

Up to 24 months of statements will be stored online.

Yes, you will continue to receive billing statements in the mail after enrolling in recurring payments. To stop receiving paper billing statements, go to the Statements tab and click on the Switch Today button.

Yes, to stop receiving paper billing statements, go to the Statements tab and click on the Switch Today button.

Once registered, he/she will be able to view the statement.

Click on the Statement tab and select View Payoff Quote option. If you want the payoff in writing, click Print.

Yes. As the vehicle's primary driver, you will be responsible for acquiring your own insurance. Comprehensive coverage (including fire and theft), in addition to collision, property damage and bodily injury are required.

When you call to notify your insurance company of the accident, please ask your insurance company to call NMAC's Insurance Department at 800.777.7525. You will also need to call NMAC's Insurance Department at 800.777.7525 so we may properly document your account and provide you with additional information.

In order for NMAC to endorse your insurance check, we will need a copy of the insurance estimate and a copy of the body shop repair bill showing repairs have been completed. Please mail these documents along with your insurance check to:
NMAC P.O. Box 660672 Dallas, TX 75266-0672 Attn: Physical Damage Department

The processing time for the endorsement of all physical damage checks is 3 business days.

Overnight:

If you are sending the documents and check to us via an overnight service, please send it to: NMAC 8900 Freeport Pkwy Irving, TX 75063 Attn: Physical Damage Department

If you would like your check returned via overnight mail, please enclose a prepaid overnight envelope.

After you have notified your insurance company, please contact our Insurance Department at 800.777.7525 so we may properly document your account and provide you with additional information. The total loss check should be forwarded to:

NMAC P.O. Box 660577 Dallas, TX 75266-0577
Attn: Total Loss Department

Overnight:

If you are sending the total loss check to us via an overnight service, please send it to: NMAC 8900 Freeport Pkwy Irving, TX 75063

Attn: Total Loss Department

Visit your local Department of Motor Vehicles (DMV) office to find out what is required by the state. A written notice from the DMV to NMAC to send the original title can be mailed to:

NMAC P.O. Box 660368 Dallas, Texas 75360

The written notice must have the owner and vehicle information. The account number written on the notice is helpful in quickly identifying customer account information.

When the written notice from the State DMV is received the title process can take up to 5-20 days. If the original paper title is stored at NMAC the process can take up to five business days. If the title record is electronic, a paper title is requested by the previous state. Once NMAC receives the paper title the process is completed and mailed to the DMV, which can take up to 15-20 business days.

In most cases, the DMV requires the vehicle to be titled in the state where the vehicle is garaged. It is important to title and register your vehicle in the new state to avoid penalties or issues with out-of-date registration or an inaccurate property or sales tax.

To order a duplicate title or lien release for an account that has been paid in full, please contact www.mytitlesupport.com.If you need the title on a lease vehicle that you purchased with NMAC, please contact Customer Relations at 800.456.6622

You should take your title to your local DMV office in order to receive an updated title in your name.

After you receive the electronic notice, you will need to wait for your paper title to come from your state. It can take up to 25 business days for your state to complete the printing and mailing process for the paper title. If you plan to register the vehicle, you should begin the process immediately to avoid any penalties or issues with out-of-date registration.

In order to register, you will need the following information:

• At least one NMAC account number

• Your Social Security Number

• A unique User ID and password

• A Security Question and Answer to protect the privacy of your account

• A valid email address

Upon completing the above information, click Submit.

If you have forgotten your password, you can click Forgot Password?

Upon clicking the link, you will be directed to provide your User ID and Security Answer. Next, you will have to reset your current password with a new password.

A confirmation page will display confirming your password was reset. Click Proceed to Login and login to the site with your new password.

If you have forgotten your User ID, you can click Forgot your User ID?. Upon clicking the link, you will be directed to provide the NMAC account number used to register with the web site and your Social Security Number. Next, you will be asked to provide your Security Answer.

A confirmation page will display displaying your User ID. Click Proceed to Login and login with your User ID and password.

In order to login, you must first register with the web site and create a unique User ID and password.

If you have not registered and need assistance, please see the section on How do I register?

If you have already registered with the web site, simply enter your User ID and password and click Login.

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